Privacy Policy

1. Our Commitment to Privacy

The Fifo Trainer Pty Ltd (ABN 98 694 059 759; ACN 694 059 759) ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our website at thefifotrainerpty.site and who enquire about or enrol in our training programs.

This Privacy Policy explains how we collect, hold, use, and disclose your personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

By accessing our website or submitting an enquiry to us, you acknowledge that you have read and understood this Privacy Policy.

2. What Personal Information We Collect

We may collect the following categories of personal information:

• Identity information: your full name.
• Contact information: your email address and any postal or business address you provide.
• Professional information: your employer or company name, job title, and relevant industry information you choose to share in an enquiry.
• Training and enrolment information: course preferences, training history, competency evidence, and assessment outcomes relevant to services we deliver.
• Communications: the content of emails, contact form submissions, and other correspondence you send us.
• Technical information: standard web server logs including IP address, browser type, referring URL, and pages visited, collected automatically when you access our website.

We do not collect sensitive information (as defined in the Privacy Act 1988) unless it is directly relevant to a specific training program and you have provided your express consent.

3. How We Collect Personal Information

We collect personal information:

• Directly from you when you contact us via email or submit an enquiry through the contact form on our website;
• When you enrol in a training course or program we deliver;
• From your employer or a third party acting on your behalf in arranging training;
• Automatically through standard web server logs when you visit our website.

We collect personal information only where it is reasonably necessary for one or more of our functions and activities.

4. Why We Collect and How We Use Personal Information

We collect and use your personal information for the following purposes:

• To respond to your training enquiries and provide information about our courses;
• To process enrolments and deliver training programs;
• To issue completion certificates and maintain training records as required by applicable legislation and regulatory bodies;
• To communicate with you about your training, including scheduling, assessment outcomes, and follow-up support;
• To fulfil our obligations to mine operators and other third parties where training records are required for site access;
• To improve our training programs and website through analysis of aggregated, de-identified usage data;
• To comply with our legal and regulatory obligations under Western Australian and Commonwealth law.

5. Australian Privacy Principles (APPs)

We manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988, including:

• APP 1 — Open and transparent management: we maintain this Privacy Policy and make it publicly available.
• APP 3 — Collection of solicited personal information: we only collect personal information that is reasonably necessary for our functions.
• APP 5 — Notification of collection: we notify individuals of the purposes for which we collect their information at or before the time of collection.
• APP 6 — Use or disclosure: we use and disclose personal information only for the primary purpose for which it was collected, or for directly related secondary purposes, or with your consent.
• APP 7 — Direct marketing: we do not use your personal information for direct marketing without your consent.
• APP 11 — Security of personal information: we take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.
• APP 12 — Access to personal information: you have the right to request access to personal information we hold about you.
• APP 13 — Correction: you have the right to request correction of inaccurate or incomplete personal information.

6. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may disclose your personal information to:

• Mine site operators or host employers where disclosure is necessary to fulfil site access requirements and you have provided consent or where required by law;
• Regulatory bodies, industry bodies, or government agencies where required to verify training completion or comply with legislative obligations;
• Third-party service providers who assist us in operating our business (e.g., email hosting, website hosting), who are required to maintain the confidentiality of personal information;
• Law enforcement agencies or other parties where required or authorised by law.

We take reasonable steps to ensure that third parties we engage handle personal information in accordance with applicable privacy laws.

7. Overseas Disclosure

We do not routinely disclose personal information to overseas recipients. If we ever transfer personal information outside Australia, we will take reasonable steps to ensure the recipient handles it in accordance with standards equivalent to the APPs, in compliance with APP 8.

8. Cookies and Website Analytics

Our website may use cookies — small text files stored on your device — to maintain session state and improve website functionality. We do not use cookies to track you across third-party websites or for targeted advertising.

Standard web server logs are retained for a limited period for security and diagnostic purposes. These logs may include your IP address, browser type, and pages visited. This information is used only in aggregate and is not linked to your personal identity unless required for security investigation.

You can configure your browser to refuse cookies, however doing so may affect certain website functionality.

9. Data Security

We take reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include secure email handling, access controls on systems that store personal data, and appropriate data retention and disposal practices.

Despite these measures, no data transmission over the internet is completely secure. We cannot guarantee the security of information you transmit to us.

10. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations (including retention of training records as required by relevant legislation), and to resolve disputes. Where personal information is no longer required, we take reasonable steps to destroy or de-identify it.

11. Your Rights

Under the Privacy Act 1988 and APPs, you have the right to:

• Request access to personal information we hold about you;
• Request correction of personal information that is inaccurate, incomplete, or out-of-date;
• Complain about a breach of the APPs by contacting us (see Section 13 below).

We will respond to access and correction requests within a reasonable time. We may need to verify your identity before processing such requests. In certain circumstances, we may decline a request for access or correction where permitted by the Privacy Act 1988, and we will provide reasons for any refusal.

12. Complaints

If you believe we have handled your personal information in a way that does not comply with the Privacy Act 1988 or the APPs, please contact us in the first instance using the details in Section 13. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Contact Us

For any privacy-related enquiries, access or correction requests, or complaints, please contact us at:

The Fifo Trainer Pty Ltd
ABN 98 694 059 759  |  ACN 694 059 759
Western Australia, 6107
Email: ceo@thefifotrainerpty.site

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The current version will always be available at thefifotrainerpty.site/privacy.html. We encourage you to review this Policy periodically.